Shipping & Returns

Shipping Policy

At SwagStyle, our goal is to ensure your pieces arrive safely and efficiently. Below, we outline how our logistics and delivery process works:

1. Processing and Delivery Timeframes

Processing Time: Once payment is confirmed, it takes 1 to 2 business days for your order to be sorted, carefully packaged, and collected by the carrier.
Delivery Time: The total estimated delivery window is 3 to 8 business days. The exact timeframe varies depending on your region and the shipping method selected at checkout.

2. Order Tracking

As soon as your package is dispatched, you will receive a tracking code via email to monitor each step of the delivery in real time.

3. Delivery Attempts

Carriers make up to 3 delivery attempts at the informed address. If no one is available to receive the package, it may be returned to our distribution center.
Tip: Please double-check your shipping address during checkout to avoid any additional re-shipping fees!

Return & Exchange Policy

🔄 Exchanges & Returns Policy

We want you to look and feel incredible wearing SwagStyle. If a piece does not fit properly or if you simply change your mind, our return and exchange process is straightforward and transparent.

1. General Conditions

For an exchange or return to be accepted, items must strictly comply with the following criteria:

Show no signs of wear, washing, or alterations (such as hems or tailoring).
Have all original tags securely attached.
Be accompanied by the original invoice or packaging documentation.

2. Returns for Reflection (Refund)

Window: You have up to 7 calendar days from the date of delivery to request a return and receive a full refund.
Shipping Cost: Your first return within this window is entirely free of charge. We will provide a pre-paid shipping label so you can return the items via the postal service at no expense.

3. Exchanges for Size or Style

Window: If you need a different size, color, or model, you have up to 30 calendar days from delivery to request an exchange.
Process: Once your returned item arrives at our warehouse and passes our quality control inspection (within 3 business days), we will issue a store credit voucher for the original amount paid so you can place a new order on our website.

4. Defective or Damaged Items

If you receive an item with a manufacturing defect, please accept our sincere apologies. You have up to 90 days from receipt to report the issue. We will arrange a replacement for the same product or issue a full refund, covering all associated shipping costs.

📩 How to Start a Request

Simply send an email to support@swagstyle.com (or fill out the form on our "Contact Us" page) including your order number and the reason for your request. Our customer care team will respond with complete instructions within 24 business hours.